We are exploqii - a KnowBe4 company. As a 100% subsidiary of KnowBe4 (Florida, USA) headquartered in Berlin, we market the world’s largest security awareness training & simulated phishing platform in Germany, Austria and Switzerland. For the past eight years, we have been focussed on success and strong growth. After all, over 23,000 companies now use our unique product line for one of the most exciting growth fields.

We are looking for people with expectations – of themselves and of us. With experience and the urge to grow. In Berlin.

Customer Success Manager (m/f)

To reinforce our rapidly expanding team in Europe, we are looking for you for our head office in Berlin – start date ASAP.

As the customer success manager, your job will be to on-board our new customers and support them in the continued use of the KnowBe4 security awareness platform and the associated tools and content.

You will be working closely with our Sales team and Technical Support. Monthly reports on use will support you and open up earnings opportunities in the form of bonuses.

At the end of every licensing period, you will be responsible for customer contract renewals.
Onboarding will take place in Florida, in the form of a two-week training session.

And this is your job description:

Consulting and support of our new customers for onboarding and during the course of collaboration
Excellent communication skills
Excellent time management skills
Use of SalesForce as a workflow tool to facilitate collaboration with internal partners
Systematic work habits, self-organisation and clear, concise reporting

You will contribute:

Customer service mindset and expertise
IT experience is a plus
Experience with SalesForce preferable
Proficiency in German and English
Enthusiasm about working in a proven team with a variety of personalities

If you’re interested, contact us – or even better, send a meaningful application to us at jobs@exploqii.com

We look forward to hearing from you. The team at exploqii/KnowBe4

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